Privacy Policy
At Cleenora Maids and Cleaning Services, safeguarding your privacy is our utmost priority. This Privacy Policy details the practices we employ to ensure the confidentiality and security of your personal information when you interact with our website and services. By utilizing our platform, you consent to the collection and use of your data as outlined below.
1. Information We Collect
and enhance your user experience.
Personal Identification Information
This includes your name, phone number, email address, and any additional details you voluntarily provide.
Non-Personal Identification Information
This includes technical data such as your IP address, browser type, device information, and interaction history with our website.
1.1 Methods of Data Collection
We gather information through:
- Direct input, such as service inquiry forms or contact forms
- Automated tools, including cookies and tracking technologies that monitor site usage and behavior for performance optimization
6. Use of Cookies
Our website uses cookies to enhance user experience, store preferences, and track performance.
6.1 Types of Cookies We Use
- Essential Cookies: Required for core site functionality
- Performance Cookies: Help us analyze traffic and user behavior
- Targeting Cookies: Allow us to deliver relevant promotional content
You may manage cookie preferences through your browser settings. Disabling cookies may affect some website features.
2. Purpose of Data Collection
We use your data for the following key purposes:
- Service Delivery: To fulfill, customize, and improve our cleaning services to meet your needs
- Communications: To provide updates, appointment confirmations, promotions, and other service-related notifications
- Security Management: To detect, prevent, or address fraud and security issues
- Performance Analytics: To track engagement, improve website functionality, and understand user preferences
7. Your Rights Regarding Personal Data
You have full control over how your personal data is accessed and managed:
- Right of Access: Request to view the data we store
- Right of Correction: Request updates to incorrect or outdated information
- Right of Deletion: Request deletion of your data, subject to legal requirements
- Right to Data Portability: Request that your data be transferred to another provider
3. Communication Consent
By providing your contact information or booking services with Cleenora Maids, you agree to receive service-related communications via text message, phone call, or email. These messages may include appointment confirmations, schedule updates, service feedback requests, or account-related information.
- Message frequency may vary based on your activity
- Standard message and data rates may apply
- You can opt out at any time by replying STOP, or text HELP for assistance
Your information is handled with care and never sold. Please refer to this Privacy Policy and our [Terms of Service] for more details on data use.
8. Data Retention Policy
We retain your information only as long as necessary to fulfill the purposes outlined here. If you request deletion, we will securely dispose of your data unless legal obligations require otherwise.
4. Data Sharing Practices
We do not sell or rent your personal information to third parties. We may share limited data with trusted partners solely for operational support under strict confidentiality agreements.
4.1 Third-Party Partners
Third-party service providers (e.g., payment processors, website hosts) may have limited access to your data to assist in service delivery. These partners are contractually obligated to protect your information and use it only as necessary to support our operations.
9. Amendments to Our Privacy Policy
We reserve the right to modify this Privacy Policy at our discretion. Any changes will be communicated via an update to this page, and we encourage you to review it periodically. Your continued use of our services following any modifications will signify your acceptance of the changes.
5. Data Security Measures
We implement strong security protocols to protect your personal data, including:
- Encryption of sensitive data
- Secure storage systems
- Controlled access to internal systems
While we take serious precautions, no digital transmission is 100% secure. We encourage users to use strong passwords and safeguard personal devices.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please do not hesitate to reach out:
At Cleenora Maids, we are dedicated to protecting your privacy and ensuring your experience with us remains secure, transparent, and trustworthy.
By continuing to access or use our services, you agree to the practices and terms outlined in this Privacy Policy. Your privacy is our priority, and we thank you for placing your trust in Cleenora Maids.